| Call & Contact Center
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| Cosmogenic offers professional services to create customised, scalable, secure and
highly available Unified Communications solutions. Through innovative applications
merging voice, data and video as well as a range of services within the intelligent
IP network our solutions include: sophisticated call processing, voice/unified/instant
messaging, contact centres, presence engines and blended conferencing options.
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| Cosmogenic Contact Centre is a feature-rich solution that enables efficient management
of customer calls, emails and social media interaction. Cosmogenic provides a fully
customised solution to meet your business needs that is founded on the industry-leading
Cisco Unified Contact Centre product.
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| Cosmgoenic’s Contact Centre offering is based upon Cisco’s Unified Contact Centre
Express (UCCX). UCCX provides sophisticated call routing and contact management
solution ideal for small, midmarket, enterprise branch, or corporate department
deployments with up to 400 agents.
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| The solution offers interactive voice response capabilities, in-queue-messaging,
enterprise data displays, historical reporting, presence integration, workforce
optimisation (Workforce &Quality Management) and blended Agent Email features.
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IT Services
Managed Networks
Data Networks
Unified Communications
Data Center
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