Call & Contact Center
Cosmogenic offers professional services to create customised, scalable, secure and highly available Unified Communications solutions. Through innovative applications merging voice, data and video as well as a range of services within the intelligent IP network our solutions include: sophisticated call processing, voice/unified/instant messaging, contact centres, presence engines and blended conferencing options.
Cosmogenic Contact Centre is a feature-rich solution that enables efficient management of customer calls, emails and social media interaction. Cosmogenic provides a fully customised solution to meet your business needs that is founded on the industry-leading Cisco Unified Contact Centre product.
Cosmgoenic’s Contact Centre offering is based upon Cisco’s Unified Contact Centre Express (UCCX). UCCX provides sophisticated call routing and contact management solution ideal for small, midmarket, enterprise branch, or corporate department deployments with up to 400 agents.
The solution offers interactive voice response capabilities, in-queue-messaging, enterprise data displays, historical reporting, presence integration, workforce optimisation (Workforce &Quality Management) and blended Agent Email features.

#65,SBM Colony,2nd Cross,
3rd Main Road|Anandnagar,Hebbal,
R.T. Nagar Post
Bengaluru - 560024
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